Player Protection Manager

  • Full-time
  • 21-30 vagas
  • Expira em 14 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 14 dias
  • competitive
  • Malta
  • Outros Serviços, Direito / Juridico

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


You will be entrusted with following responsibilities within 3 key areas:


Player Protection 

Support the Compliance Director in the development and implementation of the company’s AML/social responsibility/player protection strategy, to ensure compliance with the licencing objectives 

Manage the team and the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment

Assist in the preparation of all documents relating to AML/social responsibility/player protection including terms and conditions, materials for customers, procedures for staff etc.

Provide strategic insights via regular high-quality reporting to the management team and key stakeholders in the business.

Build, maintain and grow networks across the company – in particular with loyalty, ambassadors, and the AML & RG Officers.

Act as an ambassador (internally and externally) in relation to player protection programme

Represent the company in bodies and organisations and in some circumstances, on behalf of the Compliance Director, when they are unable to attend

Maintain all social responsibility related content of the intranet and website; monitoring external data and reporting as needed.


Compliance, Audit & Regulation

Proactively monitor the Casino’s systems and processes, ensuring absolute compliance with both regulatory requirements and the company operating procedures.

Keep the Compliance Director fully informed of any breaches/ suspected breaches of procedure, any issues that have arisen or been raised by members of staff

Conduct monitoring and investigations regarding any potential conduct that violates compliance processes and procedures by any employee

Assist in both internal and external monitoring and audits, to proactively identify potential areas of weakness within the compliance programme.

Partner with employees, to ensure current and future compliance with law/regulation and any audit findings 

Audit the delivery of regular training, awareness sessions, communication of recent enforcement activity etc. to help ensure staff maintain a high level of awareness about relevant law/regulation

Review and help draft internal policies and procedures 

Provide commercially astute compliance advice to the wider business 

Gather information for all regulatory returns, enabling the Compliance Director to submit accurate and timely information to the Gambling Commission

Collate documents necessary to support legal proceedings or litigation



Extensive experience of working within the gambling industry in a similar role on management level and understanding of the UKGC, MGA regulations and any other country advantageous (EG Spain, Sweden, Italy etc)

Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way

Naturally organised with exceptional attention to detail 

Excellent communication skills, verbal and written with ability to communicate to senior leaders

Ability to influence and demonstrate thought leadership, using data and insights

Confident in building and maintaining a large professional network with key stakeholders.

Able to prepare MI, KPIs and reports for management.

Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports

Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formula to identify trends to produce comprehensive analysis and reports

Able to identify potential data sources which can be used to identify customers who may require further assistance

Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making

Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision

An enquiring mind, self-confident, who is not scared to challenge conventional wisdom 

Que funções irão desempenhar

Social Responsibility and AML

Supporting the Compliance Director in implementing and maintaining the compliance programme.

Responsible for the overarching social responsibility/player protection element of the compliance programme, acting as subject matter expert on all related matters.

A key member of the Operations Compliance team, providing proactive and commercially astute advice to the business on matters of law and regulation

Provide accurate and timely legal/regulatory advice to staff at all levels of the organisation

You must ensure compliance with the Company's obligations in particular: Under the Gambling Act 2005 and LCCP and in respect of Social Responsibility & AML

Undertaking audit activity to assess adherence to agreed compliance policies and procedures

Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.


Quais os benefícios oferecidos

to be discussed

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