Persian/Farsi Supercell Gaming Support in sunny Lisbon (m/f) Relocation package included

Expira em: 26 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Internet, Contact Centers

Função: Telemarketing, Atendimento ao Cliente, Apoio ao Cliente

Região: Lisboa





Become our clients’ ambassador and be the first point of contact for the Supercell players’ community. You will be in charge of the players’ issues until a resolution has been identified.



Our Offer


•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments;

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.



Responsibility


As a member of Supercell’s Player Support team you are going to provide AWESOME game support to all players in the Supercell community, using Helpshift™ (mobile CRM) and other support tools. 

You will engage directly with the players in offline conversations, in-app chat and voice. Besides that, you will provide feedback to the Supercell team in Helsinki. 



Your Profile


•  Native level of written and verbal communication skills in Farsi/Persian and good understanding of English (B1 Level);

•  Player and support oriented attitude, with a knack for helping others;

•  Team player with strong problem solving and conflict management skills;

•  Good reasoning and analytical skills;

•  Friendly proactive attitude and great communicator in challenging situations;

•  Good multi-tasking and typing skills (60 WPM+);

•  Passion for video games and mobile applications;

•  Good understanding of Microsoft Windows® and Microsoft Office® or equivalents;

•  Ability to think out of the box to amaze players and teammates;

•  Experience in telephone customer service / call center environment (preferred);

•  Authorization to work within the EU (mandatory);

•  Eligible to work in Portugal.


Join us! Be part of a multicultural environment.

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