Payments Support Agent

  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

Payments Support Agent (B2B)    
  Requirements:   -Ability to work closely with other departments internally across different geographical locations; - Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company; - Ability to multitask and successfully operate in a fast paced, team environment; - Must adapt well to change and successfully adjust priorities as needed;   What are some essential competencies we believe the candidates must have:   - Excellent organisational and communication skills; - Meticulous, takes initiative and possesses good analytical skills; - Ability to meet deadlines on a day-to-day basis and have good time management; - Ability to work well with others and be a team-player; - Good knowledge of Slack and Google Meets.  

Que funções irão desempenhar

Responsibilities: - Handle and solve issues in relation to missing or failed transactions; - Manage customer withdrawals in a timely manner; - Handle and solve issues in relation to missing or failed transactions; - Liaise with internal tech teams on a daily basis, ensuring that any escalations made are optimally handled so as to ensure the best service to our customers; - Liaise with Payment Service Providers to ensure the smooth resolution of payment related queries; - Identify any fraudulent activity in relation to document authenticity or customer transactions; - Ensure that any suspicious cases of Money Laundering are escalated to the AML team; - Be responsible for processing, debiting and crediting of funds according to internal processes; - Monitor PSP balances and request balance top-ups, whenever necessary; - Monitor customer account activity, to identify & mitigate potential fraudulent activity; - Perform checks on customers and request the relevant KYC documents in compliance with regulatory governing bodies; - Analyse and verify KYC documentation in accordance to internal policies and procedures;

Quais os benefícios oferecidos

to be discussed

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