With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!
Requirements
Previous experience in similar role within the iGaming industry
Previous experience of working as a team leader for a payments team
C1 English (spoken & written)
German would be a huge PLUS
Responsible for driving our clients operations to ensure they are in line with objectives with an added bias towards creating a fantastic working environment
Responsible for the leading/training/ mentoring the team of Payments, Risk and Fraud agents
Oversee the daily operations ensuring the office runs smoothly.
Review and assess daily reports from the Payments, Risk and Fraud Analysts
Having 1-21s with analyst to ensure they are reaching their KPIs
Act as a constant reference point to the team and handle escalated issues
Suggest improvements to the current tools or to training manuals
Handle interviews and on-boarding process for new starters
Create shift reports
Liaise with other departments
Other duties and ad hoc requests as required by the business
to be discussed