Payments and Risk Team Leader

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Gestao de Equipas

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 

Requirements:


You have knowledge of online payments, gaming accounts, banking, and payments processing 

You have previous experience in customer risk assessments, EDD and AML rules, regulations within the gaming industry 

You are an agile thinker and have a knack for numbers and data and turn this into detailed results

As a key go-to person, you must have sound knowledge and understanding of related legislation and regulations in fraud and risk mitigation 

You were born to be a leader and have a proven track record of coaching, mentoring, and developing team members 

You have a positive can-do attitude, self-motivated, and a true example to your peers 

You have excellent analytical skills and a curious mindset, who questions why and challenges the status quo

You are an excellent team player, able to empathize and engage with people but can also work on your own initiative 

You have the ability to learn new technology/systems/applications quickly 

You are an excellent communicator in both verbal and written English 

Knowledge of additional languages – such as Swedish, Danish or German- is an advantage 

Experience with sportsbook is considered a great asset

 

Que funções irão desempenhar


 

Responsibilities:


Managing and overseeing the Payments and Risk team of Analysts during needed business operational hours and be the first point of escalation for all agents 

Adherence to KPI's for the department – optimizing, adjusting, and reporting when necessary 

Ensuring the team follows best practices when it comes to Payments & Risk 

Providing and assessing quality and quantity assessment for all Analysts 

Reviewing and managing any escalated Payments & Risk issues and resolve such issues in a timely manner in line with company agreed SLA’s 

Providing regular feedback, communicating departmental changes in procedures, and ensuring the department is up to date with the latest policies and that these are being followed correctly 

Being responsible for monitoring, assessing, and reporting on performance in all Payments, Fraud, and Risk related matters and that company SLA’s are met daily and exceptionally such as document and pay-out handling times 

Monitoring bonus abuse, identity theft, and other types of fraud cases and take actions where needed to reduce/mitigate any potential risks and losses and that these are reported effectively 

Suggesting, writing, and communicating changes for improvements for the existing Back Office to increase Analysts' efficiency and Performance 

Reporting on the team’s productivity, efficiency, and performance to the Head of Payments and Risk on a daily basis 

Mentoring and overseeing the team’s performance with regular one to ones 

Reviewing daily AML user risk score reports to ensure the correct and best practice in terms of the process has been followed and that any follows-ups are taken pro-actively and potential risks are reported to the MLRO and AML, Head of Payments and Risk 

Backing-up for the Analysts during heavy workloads in the event of short staffing 

Reporting system bugs, errors, improvements to the right internal channels 

Managing and planning the schedule for the Payments and Risk team as well as setting equal day to day tasks ensuring all aspects of the workload are covered within the daily operational needs and spread equally and diversely 

Leading and being the ‘got to’ person for all day to day business needs in the Head of Payment and Risk's absence 

Assisting the Head of Payments and Risk when the need arises in different projects such as recruitment and setting departmental KPI’s 

Carrying out induction and cross-train new or existing colleagues in your team and use your knowledge sharing capabilities to strengthen each other’s abilities working as a unified department 

Quais os benefícios oferecidos

to be discussed

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