O que procura nos candidatos

Requirements

Previous experience (around 1 year) within online payments, fraud, documents verification, KYC, etc.

Experience working within iGaming, Ecommerce, Banking industries would be an advantage

Strong communication skills

Understanding and implementing KYC and anti-fraud policies

Knowledge of Internet related software

Strong work ethics and can-do attitude

Ability to work within small team

Que funções irão desempenhar

Responsibilities:

Customer document verification, full KYC procedure

Spotting and investigating suspicious activity

Maintain and review online customers accounts and activity

Minimize fraud loss and chargeback rates through the prevention, detection and Investigation of fraudulent or suspected transactions and accounts.

Liaising with third parties such as payment service providers

Maintain and review online customers accounts and activity

Payments investigations

Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks

Reactively and proactively conduct analysis of transactional and customer records to link

unidentified transactions and accounts to known fraudulent activity

Investigate suspicious alerts (internal and external) with proper analysis and follow-up

Proactively find players receiving bonuses which they are not eligible for applying appropriate

processes to resolve the issue

Suggest improvements to the tools and procedures

Specialise in the detection and prevention of fraud

Professional handling of all related customer and support queries

Process incoming and outgoing customer payments, in a timely and error-free manner

Follow up any payment-related issues or customer queries proactively

Quais os benefícios oferecidos

to be discussed