Overdue Payments Administrator

Expira em: 8 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Apoio ao Cliente

Região: Malta


  • Extracting information and generating monthly Overdue Reports of all the institutions.
  • Generate Credit Card Rejection and Expiry Report in order to prevent policies from going into arrears
  • Forward all relevant reports to consultants which would allow communication with client to be established informing them of any arrears that may arise
  • Assisting consultants with general policy queries regarding payment histories, changes to the policy as well as the policy’s status.
  • Updating database accordingly on feedback obtained from consultants and clients as to how arrears will be cleared by client
  • Dealing with the generic day-to-day administration duties via telephone as well as email
  • Liaising with the Commissions department in providing claw-back reasons prior to wastage reports being produced.
  • Establish communication with clients whilst reviewing previous wastage reports in order to try and obtain potential re-instatements
  • Constantly contacting clients making them aware of overdue premiums as well as assisting them in payment methods
  • Liaising with the Legal Department should any complaints regarding payment issues and policies arise, providing assistance if investigating in the matter is necessary
  • Ensuring the system records are always up to date and carry out changes required
  • Handle any transfer requests that may crop up whilst dealing with its relevant administrative duties and liaison with respective department
  • Diligently checking for policies still within the Initial Period first in order to establish a more prioritised workload
  • Chasing clients, consultants and institutions who fail to reply within the expected time frame
  • Distribution of CC (Credit Card) rejection notices to consultants and administrators for the relevant regions.
  • The extraction and distribution of CC (Credit Card) expiry information to relevant consultants and / or coordinators.
  • Any foreign consultants and / or institution representatives that may visit the local premises as and when required while giving an overview on the operations of the department.
  • Report to the Operations Manager should any significant issues arise.
  • Handle and manage any ad-hoc projects that may crop up and when requested by management


  • Excellent communication skills and Command of the English Language
  • Assertive however maintaining the right balance in being selfless, positive and considerate
  • Ability to adapt to new situations and adjust accordingly
  • Organized and diligent
  • Tenacious and dedicated
  • Confident, strong natured in character and preferably extrovert in nature
  • Attention to detail and accurate
  • Works well under pressure and able to multi-task whilst handling phone calls
  • Ability to work alone as well as part of a team
  • Willingness to learn
  • Time management skills
  • Solid command of the Microsoft Office Package

Required / Desirable Qualifications / Experience:

  • A level of education is considered to be an asset however not specifically required
  • Previous experience in a telephone based role and / or customer service is a must
  • Preferably ECDL certified
  • Exposure and / or experience in payments and / or finance considered an asset
  • Exposure and / or experience within a sales environment is considered an asset

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