Operations Specialist, IP

Expira em: 10 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Suporte IT

Região: Malta

Team Description:

The Enterprise Operations Center team manages and maintains company’s pan-European network on extended schedule (8hr shifts between 8am to 8pm, Monday to Friday). The team are a  highly skilled, intelligent and efficient break/fix organisation with a customer centric focus serving company’s Premium customer base.
  • The Team has a strong focus on consistency and process,  working in conjunction with other areas of the business to deliver  a world-class customer experience
  • The Enterprise Operations CENTER team are responsible for the overall technical and operational quality and handling of incidents and problems. The team hold the responsibility for  technical validation and analysis, communication with customers and third parties, both vendors and suppliers, and the ultimately the customer satisfaction of company’s Premium customer base. 


Overall responsibility: Technical and Operational validation,
Acting as a technical and operational interface with other departments and 3rd parties, representing the company Premium Support CENTER team.
  • Break/fix support for customer services across the International network
  • Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
  • Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.
  • Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.
  • Communication and documentation of customer- and service-specific support information.
  • Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
  • Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
  • Configuration of network elements and migration of services
  • Technical review of key network management systems.
  • Scope new developments to support continuous improvement of process and systems.
  • Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.


  • Minimum 2 years’ experience within Operations environment of a Telco or large service provider
  • Minimum two years of work in a technical IP support position.
  • Minimum one year experience with Trouble Ticketing tools (Remedy, Clarify, Siebel)
  • Minimum one year experience with network monitoring tools (InfoVista, HP Open View, SMARTS)
  • General knowledge of telecom industry and standards
  • Excellent fault diagnostics and trouble-shooting abilities
  • Experienced user of Microsoft Office applications


  • Good and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment.
  • Good Cisco hardware and IOS knowledge (12xxx, 7xxx, 8xx and 17xx routers and 3550 and 65xx switches)
  • Good Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs)
  • Excellent technical knowledge of CE/CPE configurations and trouble-shooting.
  • Basic knowledge of UNIX tools such as bash, vi, sed, grep etc.
  • Good experience in the use of IP management tools, both commercial and open source
  • General knowledge or telecom industry, operational processes and standards.
  • General technical understanding of other technologies (eg. VoIP, SDH and DWDM)
  • Demonstrable experience of OSS systems and system requirements, such as SMARTS
  • Qualification: CCNA / CCNP /JNCNA or training for this level of qualification is preferable

Personal skills:

  • Professional, structured and proactive approach.
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organised approach to work
  • Efficient and productive with good time management skills
  • Able to resolve problems quickly and effectively
  • Able to work in a team with little supervision and using own initiative
  • Highly service oriented with strong customer-facing skills
  • Able to resolve problems quickly and effectively
  • Flexible approach: able to work under pressure and occasional extended hours.
  • Pro-active approach towards problems presented
  • Strong team spirit
  • Able to make decisions, follow support procedures, accurately prioritise support tickets and escalation paths
  • Able to handle multiple support tickets in a professional manner
  • Creative thinker who can accurately interpret conversations and communications into support tickets
  • Excellent English language (written and spoken) a must.
  • Fluency in other languages, especially French, Italian, German, Swedish or Spanish is an advantage.
  • Working some overtime or on call hours

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