Operations Manager (Cards) (ref 6232)

  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos



•            Bachelor’s or Master’s degree in Banking, Business or equivalent;

•            5+ years’ experience within a similar banking role;

•            Experience with Card Products and VISA / Mastercard;

•            Experience with setup and management of a third party core banking system;

•            Good Knowledge of KYC, Fraud and AML best practices;

•            Exceptional communication and organisation skills;

•            Ability to manage multiple tasks in a fast paced, deadline driven environment;   

•            Ability to manage time and prioritise work;

•            Ability to work on own initiative.

Que funções irão desempenhar

Main areas of responsibility:


•            Be a critical player in the development of the new Company Credit Card Product from a research, analysis, implementation and day to day operational perspective;

•            Be fully responsible of the Company’s relationships with the Card Schemes and Card Production third parties;

•            Assist in the management of the relationship of the third party core banking system supplier;

•            Work closely with the Project Management team for all related projects;

•            Be fully responsibly for adherence with Card Scheme regulations and obligations;

•            Work closely with the Bank’s compliance department to ensure adherence with all relevant laws and regulations;

•            Assist the COCO in managing and growing the Cards Backoffice Operations function;

•            Manage day to day operations including card production and fulfilment, transaction processing, customer support, reconciliations and other product related activities;

•            Take full ownership of the existent Prepaid Cards products and systems from an operational perspective;

•            Perform analysis and propose improvements to current work practices with a focus on system automation;

•            Take ownership of all related documentation including Terms and Conditions, Product Websites, Internal Policies and Procedures, Internal Operational Guides and External User Guides;

•            Assist the COCO in communication with all relevant third party providers from contract stages to subsequent technical integration and daily usage;

•            Keep adjourned with industry standards especially in relation to Card Products and Card Scheme mandates;

•            Report regularly to the COCO on projects status, KPI’s, suggested improvements and specific issues;

•            Execute ad hoc tasks as may be requested by the COCO.

Quais os benefícios oferecidos

to be discussed

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