Operations Director (m/f) Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestão de Projectos, Gestao de Equipas

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

O que procura nos candidatos

• Fluency in English;

• Minimum 3 years of experience in Customer Experience Management and Shared Services for international markets and/or related industries;

• Experience managing projects of more than 100 FTEs;

• Experience in managing financials: budget, margin and P&L;

• Leader profile;

• Team spirit; 

• Ability to make decisions under high levels of stress.

Que funções irão desempenhar

• Managing multiples projects; 

• The Operations Director must ensure that the Account Managers/Contact Center Managers deliver to the requirements for their role as per the Account Manager / CCM job description;

• Implementing company-wide management-approved strategies;

• Proposing and fulfilling the approved management budget;

• Performing follow-ups with the corporate clients and creating a close relation with high-level decision-makers in order to create new business opportunities;

• Identify potential risks and opportunities of improvement;

• Daily review of KPI’s and margins of projects assigned to his management scope; 

• Interaction with other departments in order to improve and or maximize the projects(s);

• Ensure the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);

• Provide to the Managers a clear sense of direction, ensuring the knowledge in order to develop the feeling of "Care" to achieve excellent results in motivation, inspiration, attendance and engagement.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

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