Operations Director (m/f) Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestão de Projectos, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Fluency in English;

• Minimum 3 years of experience in Customer Experience Management and Shared Services for international markets and/or related industries;

• Experience managing projects of more than 100 FTEs;

• Experience in managing financials: budget, margin and P&L;

• Leader profile;

• Team spirit; 

• Ability to make decisions under high levels of stress.

Que funções irão desempenhar

• Managing multiples projects; 

• The Operations Director must ensure that the Account Managers/Contact Center Managers deliver to the requirements for their role as per the Account Manager / CCM job description;

• Implementing company-wide management-approved strategies;

• Proposing and fulfilling the approved management budget;

• Performing follow-ups with the corporate clients and creating a close relation with high-level decision-makers in order to create new business opportunities;

• Identify potential risks and opportunities of improvement;

• Daily review of KPI’s and margins of projects assigned to his management scope; 

• Interaction with other departments in order to improve and or maximize the projects(s);

• Ensure the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);

• Provide to the Managers a clear sense of direction, ensuring the knowledge in order to develop the feeling of "Care" to achieve excellent results in motivation, inspiration, attendance and engagement.


Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

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