Norwegian E-commerce Customer Service Associate (m/f) Relocation package included

Expira em: 25 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 1-5 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Atendimento ao Cliente, Apoio ao Cliente

Região: Lisboa





Are you interested in an exciting career in a growing and innovative company?

If yes, join us!

We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to communicate with people. Deliver an outstanding customer experience at every single opportunity. Assist customers before, while and after purchase, ensuring their satisfaction by delivering high quality service.

 

Our Client

 

Staples makes it easy to make more happen with more products and more ways to shop. Through its world-class retail, online and delivery capabilities, Staples lets customers shop however and whenever they want, whether it’s in store, online or on mobile devices. Staples serves customers in 25 countries offering a wide product range, in categories such as office supplies, paper & stationery, technology, facilities and breakroom, furniture and Copy & Print.


Our Offer

 

•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments*;

•  Initial flight expenses refund;*

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.


Responsibility

 

•  Ensure an adequate response time while delivering high quality service to all customers via email and phone;

•  Maintain excellent quality and efficiency in order to achieve our team targets;

•  Support customers before, while and after purchase;

•  Assist with concerns regarding products, payment transactions and shipping;

•  Assist with concerns regarding a broad range of customer accounts issues.

 

Your Profile

 

•  Fluent written and verbal communication skills in Norwegian;

•  Moderate English skills (B2 level);

•  Good computer and Internet skills;

•  Demonstrates sympathy and empathy;

•  Excellent communication skills, interpersonal skills and team spirit;

•  Flexibility and resilience;

•  Fast learning capacity;

•  Experience in telephone customer service / call center environment (preferred).

 

We are looking forward to receive your application.

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