NOC 1st line Engineer_EN - Fujitsu Portugal GDC - Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • a definir
  • Braga
  • Tecnologias de Informacao, Developer TI, Engenharia Informatica

Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is the world's fifth-largest IT services provider and No.1 in Japan. FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. The Portugal GDC has recently been distinguished with the Randstad Employer Branding Award recognizing the most attractive employers in 26 countries based on 10 key factors including salary, benefits, work-life balance, and career opportunities amongst others.




O que procura nos candidatos

Key Accountabilities

 

• Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members
• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving customer enquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be further escalated to ensure satisfactory resolution.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Is a key team member, taking on escalations and supporting less experienced people in the team.


Key Performance Indicators

 

• Feedback from customers, colleagues and team managers.
• Technical Assessments.
• Evidence of sharing and re-use of knowledge.
• Correct management of processes followed to deliver the service.
• Percentage of customer problems resolved within required timescales.
• Meeting service level requirements.

Que funções irão desempenhar

Role Purpose

 

The role holder works under limited supervision, performing routine activities and taking on non-routine activities to maintain the availability of the Network infrastructure.  The role holder understands the importance of meeting Service Level Agreements and is focused on meeting customer expectations.  The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills.

Quais os benefícios oferecidos

At Fujitsu, you will enjoy:

  • Competitive salary and bonuses
  • Employment with the possibility of a permanent contract
  • Life insurance and private health insurance extensive to family members for free and since the first day of employment
  • Work life balance with part-time/full-time schedules available and 25 annual leave days
  • International career in a dynamic and enthusiastic environment
  • Training and internal career progression plan upon hiring
  • Several discounts available with our partners
  • Training and international career progression plan upon hiring
  • Dynamic and enthusiastic work environment with colleagues from more than 60 countries
  • The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
  • Great Facilities at Central locations well served by public transportation, bicycle access and services
  • If you are moving to Portugal we also offer the support of our Welcome Buddy to help you settle in.
  • Remote Working Available
  • …and much more!

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