(Night Shift) English speaker Technical Support Agent - Social Media Project (m/f/x)

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

  • ·       Fluent level of written and verbal communication skills in English;

  • Customer oriented with strong decision-making skills;
  • Excellent communication and good argumentation skills;
  • Ability to solve technical issues in a creative way;
  • Ability to build and maintain positive relationships with customers;
  • Basic knowledge of Windows and MS Office.

Que funções irão desempenhar

  • Ability to identify, research and review product issues to determine the best solution/ troubleshooting;
  • Repair basic product issues;
  • Use diagnostic tools;
  • Advise on workarounds and best practices to be implemented;
  • Contribute in an active way to increase product insight and knowledge base content;
  • Follow protocol and adhere to guidelines;
  • Achieve and maintain fully satisfactory performance.

Quais os benefícios oferecidos

  • Ability to identify, research and review product issues to determine the best solution/ troubleshooting;
  • Repair basic product issues;
  • Use diagnostic tools;
  • Advise on workarounds and best practices to be implemented;
  • Contribute in an active way to increase product insight and knowledge base content;
  • Follow protocol and adhere to guidelines;
  • Achieve and maintain fully satisfactory performance.

Outros aspectos a referir

·       Work hours: Between 10pm to 7am;

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Facilities centrally located with an excellent public transportation offer and with canteen included;
  • Private health insurance since day one in the company;
  • Free Portuguese language courses, sports activities and organized events.

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