(Night Shift) English speaker Technical Support Agent - Social Media Project (m/f/x)

  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

Com uma equipa composta por mais de 12 000 colaboradores, de 97 nacionalidades, a Teleperformance Portugal presta serviços em 37 idiomas para algumas das mais prestigiadas marcas internacionais. A Teleperformance Portugal é uma das 25 melhores empresas para trabalhar na Europa em 2021, e foi ainda foi considerada 11 vezes como a melhor empresa para trabalhar em Portugal, distinções atribuídas pelo Great Place to Work Institute. A Teleperformance foi ainda considerada a empresa que mais cresceu em Portugal nos últimos três anos pelo Expresso, Informa D&B e Deloitte.

O que procura nos candidatos

  • ·       Fluent level of written and verbal communication skills in English;

  • Customer oriented with strong decision-making skills;
  • Excellent communication and good argumentation skills;
  • Ability to solve technical issues in a creative way;
  • Ability to build and maintain positive relationships with customers;
  • Basic knowledge of Windows and MS Office.

Que funções irão desempenhar

  • Ability to identify, research and review product issues to determine the best solution/ troubleshooting;
  • Repair basic product issues;
  • Use diagnostic tools;
  • Advise on workarounds and best practices to be implemented;
  • Contribute in an active way to increase product insight and knowledge base content;
  • Follow protocol and adhere to guidelines;
  • Achieve and maintain fully satisfactory performance.

Quais os benefícios oferecidos

  • Ability to identify, research and review product issues to determine the best solution/ troubleshooting;
  • Repair basic product issues;
  • Use diagnostic tools;
  • Advise on workarounds and best practices to be implemented;
  • Contribute in an active way to increase product insight and knowledge base content;
  • Follow protocol and adhere to guidelines;
  • Achieve and maintain fully satisfactory performance.

Outros aspectos a referir

·       Work hours: Between 10pm to 7am;

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Facilities centrally located with an excellent public transportation offer and with canteen included;
  • Private health insurance since day one in the company;
  • Free Portuguese language courses, sports activities and organized events.

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