O que procura nos candidatos
- Native or Proficient in Spanish;
- Fluency in English (B2);
- Passionate about entertainment and media enterprise;
- Excellent communication skills coupled with empathy, teamspirit and customer-oriented;
- Familiarity with digital streaming services and devices;
- Have a positive and can-do attitude;
- Previous experience in Customer Service is highly valued;
- For non-EU residents, it is mandatory to have a valid work permit;
- The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to providean excellent service.
If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.
Que funções irão desempenhar
Our Client is a multinational American company leader in the mass media and entertainment industry. As a global brand, it brings to customers the world’s most beloved characters and timeless stories through best-in-class direct-to-consumer streaming video services.
- As a Customer Support Advisor, you will be the first point of contact for viewers and a critical brand ambassador;
- Assist viewers through phone and/or chat regarding different queries;
- Provide account and application support to viewers namely with regards to software functionality;
- Provide technical support and troubleshoot of system configurations and network settings;
- Provide accurate and real-time responses to the viewer’s inquiries.
Quais os benefícios oferecidos
- Opportunity to professionally grow in a unique start-up project;
- Competitive wages (14 monthly payments per year);
- Performance bonus;
- Health insurance with a dental plan (after 6 months contract);
- Relocation package - up to three months of free accommodation,help setting up tax and bank account documentation, and reimbursement of your flight ticket;
- Opportunity to participate in numerous activities such as our special parade opening, annual awards, get-togethers and much more.
Outros aspectos a referir
Life at our company:
- Work with a diverse environment with people from over 15 nationalities;
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world;
- New and modern offices located in Oeiras, Tagus Park (Lisbon).
Ready to take up the challenge?
Join our team and show off your talent!