• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of Optical & Ethernet / SDN & Packet / VoIP services according to product SLAs, up to 3rd Level Support.
• Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
• Build and maintain working relationships with key interconnect partners and vendors.
• Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
• Participate in a 24/7 shift pattern.

If you have experience in one of these technologies, their protocols, and equipment, along with fluency in English and one of the required local languages (German, Portuguese, or Spanish) , and are eager to develop your expertise further, we invite you to apply.

• Collaborative Environment: Be part of a team where teamwork is a reality, best practices are continually shared, and technology skills are constantly improved to meet industry and customer requirements.
• Technology Verticals: Specialize in VoIP, SDN & Packet, or Optical & Ethernet technologies.
• Career Development: Enhance your skills, knowledge, and career within one of our most reputable teams.
• Flexible Working: We offer the option to work from home.

Are you a Network Engineer looking to elevate your career with a dynamic and skilled team? Colt's Premium Network Services offers best-in-class support to customers with complex or highly customized solutions.

Our multi-lingual, 24/7 team of dedicated engineers is deeply knowledgeable about our customers' solutions and provides end-to-end ownership and accountability for our premium customers. Structured in technology verticals, our team ensures the high-quality, around-the-clock support required by a leading digital infrastructure provider serving a global market.