Native English Customer Support (M/F) - Porto

  • Full-time
  • 1-5 vagas
  • Expira em 19 dias
  • Competitive Salary
  • Full-time
  • 1-5 vagas
  • Expira em 19 dias
  • Competitive Salary
  • Porto
  • Contact Centers, Apoio ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

What we are looking for:

 

- Fluent in English;

- Excellent verbal and written communication skills;

- Very good knowledge of Microsoft Office package;

- Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.

- Ability to organize and prioritize;

- Ability to work flexibly to business needs and under pressure;

- Ability to think outside the box and be open to new challenges;

- Flexibility to attend supplier training and/or education events;

- Schedule flexibility.

- Appropriate working environment and conditions at home (space with privacy to work 8h day without noise);

- Fiber internet service (mandatory). 

Que funções irão desempenhar

Main responsibilities:

 

- Handle all telephone calls in accordance with service standards and procedures;

- Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;

- Provide relevant information to customers in order to improve customer service and loyalty;

- Respond to customer emails and chats in accordance with appropriate service level agreements;

- Assist customers with their online bookings and other web enquiries;

- Inform customers about web features and content;

- Assist with internal support and training of new staff when required;

- Participate in specific operational projects when required.

Outros aspectos a referir

If you are the candidate we are looking for, send us your CV and join our team!

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