Multilingual Assistant Contact Center Manager for Philips (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Fluency in English (mandatory);

• Any other language is a plus;

• Experience managing Contact Center teams;

• Team spirit; 

• Ability to make decisions under high levels of stress.

Que funções irão desempenhar

• Manage a team of Team Leaders, monitor their performance, work on their development and provide them with training and support;

• Analyze and report main results and KPIs to the Contact Center Manager and to the client;

• Identify potential risks and opportunities of improvement;

• Ensure the correct implementation of the standard processes and procedures.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

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