A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!
Nº de Vagas: 6-10 vagas
Tipo: Full-time
Salário(por ano): a definir
Setor: Contact Centers
Função: Gestao de Equipas
Região: Lisboa
The Management Associate will be responsible for analyzing internal processes in order to optimize those departments’ productivity.
Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free Portuguese language courses, sport activities and organized events.
Responsibility
• Analysis of on-going projects, connecting business units and the remaining areas, defining processes and solutions for the upgrade of the operations’ quality and general optimization;
• Business objectives’ analysis, requirements’ specification and follow-up of the implementation of new services or campaigns;
• Propose suggestions on how to optimize processes and interact with the Account Managers in finding improvement opportunities;
• Quantitative and Qualitative analyses of operational key indicators;
• Create, develop and automate reports that reflect those indicators;
• Create concise, organized and graphically pleasant presentations.
• Develop value-added proposals for our clients.
Your Profile
• Degree level (preferable in Engineering, Mathematics, Planning and Optimization or Management);
• Fluency in English;
• Experience in Data Analytics (minimum one year);
• Advanced Excel and PowerPoint Knowledge (an Excel test will be applied on the final interview);
• Access and SQL knowledge (preferable);
• Strong problem solving and communication skills;
• Positive and constructive mind set;
• Good organization and planning skills;
• Flexible and creative.
Join us! Be part of a multicultural environment.