Management Associate (m/f)

Expira em: 25 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): a definir

Setor: Contact Centers

Função: Gestao de Equipas

Região: Lisboa




The Management Associate will be responsible for analyzing internal processes in order to optimize those departments’ productivity.


Our Offer

•  Excellent work opportunity in a dynamic leading multinational company;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Investment in training and personal development; 

•  Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

•  Health Insurance;

•  Free Portuguese language courses, sport activities and organized events.


Responsibility

•  Analysis of on-going projects, connecting business units and the remaining areas, defining processes and solutions for the upgrade of the operations’ quality and general optimization;

•  Business objectives’ analysis, requirements’ specification and follow-up of the implementation of new services or campaigns;

•  Propose suggestions on how to optimize processes and interact with the Account Managers in finding improvement opportunities;

•  Quantitative and Qualitative analyses of operational key indicators;

•  Create, develop and automate reports that reflect those indicators;

•  Create concise, organized and graphically pleasant presentations.

•  Develop value-added proposals for our clients. 


Your Profile

•  Degree level (preferable in Engineering, Mathematics, Planning and Optimization or Management);

•  Fluency in English;

•  Experience in Data Analytics (minimum one year);

•  Advanced Excel and PowerPoint Knowledge (an Excel test will be applied on the final interview);

•  Access and SQL knowledge (preferable);

•  Strong problem solving and communication skills;

•  Positive and constructive mind set;

•  Good organization and planning skills;

•  Flexible and creative.


Join us! Be part of a multicultural environment.



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