Level 2 Support Specialist (ref 6187)

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


Requirements

Capability of understanding and contributing to technical solutions and managing paths to resolution

Escalation management

Managing and delivery of multiple issues simultaneously

Supporting the development and delivery of the overall business strategy

Working as part of a key business critical team across multiple geography’s

Take responsibility for ensuring that issues are identified and dealt with to a predefined SLA

Identify opportunities for continuous IT improvement

Que funções irão desempenhar

Responsibilities:

 

The L2 Support Specialist position requires a high energy, quick thinking individual who has previously supported clients and stakeholders across several technical domains. 

Previous experience in a L2 Support position essential

Data extraction analysis including strong SQL query writing

A passion for problem solving

Excellence in customer service

Experience of the following would be beneficial: C#, Jira.

Excellent attention to detail

Be able to work in a fast-paced work environment

Analytical with a questioning mind and keen interest in technology

Creative thinker and ability to think out of the box

Must be a team player and be able to work within a local team and teams across multiple geography’s

Strong analytical and troubleshooting skills are required

Possess a proven ability to work in cross-site and cross-functional teams and to multitask in an interrupt driven environment.

Quais os benefícios oferecidos

to be discussed

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