With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!
Responsibilities:
Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Enable the players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
Keep up to date with new information/policies
Collaborate with the Fraud and payments team in customer queries
Collaborate with the CRM team
Supporting and guiding customers with all requests and escalating and following up where necessary
Requirements
Excellent written and spoken skills in both Japanese and English.
You have a positive and a can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in iGaming and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently
Previous experience in customer service or similar position
Good communication and IT-skills
Flexible approach to work and ability to work shift including weekends and public holidays
Our client is expanding their Operations team and they are are looking for another Japanese speaker to join. You will be the first point of contact with the Japanese players through live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience.
Responsibilities:
Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Enable the players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
Keep up to date with new information/policies
Collaborate with the Fraud and payments team in customer queries
Collaborate with the CRM team
Supporting and guiding customers with all requests and escalating and following up where necessary
Requirements
Excellent written and spoken skills in both Japanese and English.
You have a positive and a can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in iGaming and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently
Previous experience in customer service or similar position
Good communication and IT-skills
Flexible approach to work and ability to work shift including weekends and public holidays
to be discussed