O que procura nos candidatos

Responsibilities:

Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site

Maintaining customer focus and responding to customer queries in accordance to company guidelines

Supporting and guiding customers with all requests and escalating and following up where necessary

Enable the players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations

Keep up to date with new information/policies

Collaborate with the Fraud and payments team in customer queries

Collaborate with the CRM team

Supporting and guiding customers with all requests and escalating and following up where necessary

Requirements

Excellent written and spoken skills in both Japanese and English.

You have a positive and a can-do attitude with a flexible approach

You enjoy learning and sharing your knowledge with others

You have a genuine interest in iGaming and eager to learn more

You take pride in giving support to people with empathy and show engagement in delivering an excellent service

An excellent listener

A team player that can work independently

Previous experience in customer service or similar position

Good communication and IT-skills

Flexible approach to work and ability to work shift including weekends and public holidays

Que funções irão desempenhar

Our client is expanding their Operations team and they are are looking for another Japanese speaker to join. You will be the first point of contact with the Japanese players through live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience.

Responsibilities:

Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site

Maintaining customer focus and responding to customer queries in accordance to company guidelines

Supporting and guiding customers with all requests and escalating and following up where necessary

Enable the players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations

Keep up to date with new information/policies

Collaborate with the Fraud and payments team in customer queries

Collaborate with the CRM team

Supporting and guiding customers with all requests and escalating and following up where necessary

Requirements

Excellent written and spoken skills in both Japanese and English.

You have a positive and a can-do attitude with a flexible approach

You enjoy learning and sharing your knowledge with others

You have a genuine interest in iGaming and eager to learn more

You take pride in giving support to people with empathy and show engagement in delivering an excellent service

An excellent listener

A team player that can work independently

Previous experience in customer service or similar position

Good communication and IT-skills

Flexible approach to work and ability to work shift including weekends and public holidays

Quais os benefícios oferecidos

to be discussed