Japanese speaking Customer Service Agent (ref 8303)

  • Full-time
  • 21-30 vagas
  • Expira em 24 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 24 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

One of our established iGaming clients in Malta are hiring Japanese speaking Customer Service Agents to their growing team! As a key employee of the Customer Service Team, you will be the first point of contact for players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience.

 


 

Requirements:

Fluent Japanese and English language skills, both spoken and written

Willing to work on shifts (24/7)

You have a positive and a can-do attitude with a flexible approach 

You enjoy learning and sharing your knowledge with others

You have a genuine interest in iGaming and eager to learn more

You take pride in giving support to people with empathy and show engagement in delivering an excellent service

An excellent listener 

A team player that can work independently

 


Que funções irão desempenhar

Responsibilities:

Greet and communicate with customers in a warm and empathetic fashion

Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site

Identify and support players in difficulties they might encounter

Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations

Provide explanations to customers about products/site/policies

Keep up to date with new information/policies

Build a trusting relationship through accurate answers and a positive vibe

Understand, guide and support players in Responsible Gambling 

Collaborate with our Fraud and payments team in customer queries

Understand AML and report any suspicious activity

Update customer account/details with necessary information when needed

Quais os benefícios oferecidos

Offering:

Relocation package

Competitive Salary

Professional development support

Private health insurance, Wellness allowance

Free breakfast and lunch

Free transport home for late-night shifts

Birthday leave, Additional marriage leave and Paternity leave and 5 days transferable sick leave to care for your sick child

Team building activities, Monthly get-togethers, Party tickets and Beach club access

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