Japanese speaking Customer Service Agent (ref 8252)

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


 

Requirements:


Excellent written and spoken skills in Japanese.

Intermediate to fluent level of written and spoken English

You have a positive and a can-do attitude with a flexible approach 

You enjoy learning and sharing your knowledge with others

You have a genuine interest in iGaming and eager to learn more

You take pride in giving support to people with empathy and show engagement in delivering an excellent service

An excellent listener 

A team player that can work independently

Previous experience in customer service or similar position

Good communication

Flexible approach to work and ability to work shift including weekends and public holidays

 


 

Que funções irão desempenhar

Responsibilities:


Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site

Maintaining customer focus and responding to customer queries in accordance to company guidelines

Supporting and guiding customers with all requests, escalating and following up where necessary

Enable players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations

Keep up to date with new information/policies

Collaborate with Fraud and Payments team in order to resolve customer queries

Collaborate with CRM team

Supporting and guiding customers with all requests and escalating and following up where necessary

Quais os benefícios oferecidos

On offer:


Relocation package – accomodation and flights

Learning and Career Development opportunities within quickly growing start-up company

Very modern and cosy office space you will love

Private Health package

Laptop

Lots of social and team building events, summer boat parties etc

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