SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.
Requirements:
• Fluency in written and spoken Japanese and English.
• Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
• Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
• Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
• Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
• Communication - Excellent verbal and written communication.
• Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
• Availability - Flexibility - Work in rotary schedule.
Responsibilities:
• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.
• Be autonomous, do not hesitate to improve your own learning to ensure you have enough
knowledge and mastery of software to excel in the role.
• Being multitasking and adapting to a very dynamic environment.
• Continuously looking for ways to provide an effective solution for Customer’s needs while
improving the team’s and your own performance.
• Respect established processes, service level agreements with clients in terms of quality by
achieving and excelling individual and team goals.
• Establish and maintain effective collaboration with client’s partners.
• Be able to maintain a constructive state of mind even in difficult situations.
Bonus:
Our client is offering a Signing Bonus of 1500€ to all candidates (50% will get paid with the contract signature and 50% after 6 months in TP).
Desired criteria:
• Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers.
• You are passionate,
• You have excellent oral and written communication skills,
• You want to deliver excellent customer service,
• You pay attention to detail,
• You are creative,
• You can work in a work environment with short delays and high volume.
• Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).