O que procura nos candidatos
JAPANESE CUSTOMER SUPPORT ADVISOR
We would like you to have/be:
Fluent in English – both verbal and written.
You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry.
Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners.
You are able to think outside the box and adapt to any given situation.
Ambitious and can imagine a future career in the iGaming industry.
For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services.
Amazing benefits, not limited to:
Free breakfast and lunch Monday to Friday
Fully stocked fridge with sandwiches, fruit, yogurts, etc.
Multiple teams and company events throughout the year.
Complimentary maid service to your home/apartment.
Que funções irão desempenhar
The main responsibilities include but are not limited to:
Helping our customers via email. Chat will be added at a later stage along with the possibility of phone support dependant on the client’s needs.
Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality.
Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management.
Creation, coordination, and monitoring of ongoing bonus campaigns.
Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality.
Some translation and copywriting tasks.
Quais os benefícios oferecidos
to be discussed