JAPANESE CUSTOMER SUPPORT ADVISOR

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

JAPANESE CUSTOMER SUPPORT ADVISOR 

 

 

 


 

We would like you to have/be:

Fluent in English – both verbal and written.

You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry.

Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners.

You are able to think outside the box and adapt to any given situation.

Ambitious and can imagine a future career in the iGaming industry.

For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services.

Amazing benefits, not limited to:

Free breakfast and lunch Monday to Friday

Fully stocked fridge with sandwiches, fruit, yogurts, etc. 

Playstation/Games Area.

Multiple teams and company events throughout the year.

Complimentary maid service to your home/apartment.

Que funções irão desempenhar

The main responsibilities include but are not limited to:

Helping our customers via email. Chat will be added at a later stage along with the possibility of phone support dependant on the client’s needs.

Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality.

Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management.

Creation, coordination, and monitoring of ongoing bonus campaigns.

Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality.

Some translation and copywriting tasks.

Quais os benefícios oferecidos

to be discussed

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