O que procura nos candidatos

One of our iGaming clients are looking for a Customer Service Team Lead to join their growing Japanese Customer Service team in their offices in Malta.

As a focal point of contact for our customers, your focus is to support and actively drive an amazing gaming experience for their customers and support your colleagues in achieving this. By pro-actively engaging with our customers, you will actively identify, support, solve and prevent poor customer experiences.

A great opportunity to develop your iGaming career with opportunities to grow.

Requirements:

Native Japanese speaker and fluent in English

1 year iGaming experience

Previous on-line customer service experience

Strong communication and interpersonal skills

Excellent written and verbal communication skills

Positive mindset and a can-do attitude with the willingness to learn and go the extra mile

Creative and forward-thinking

Microsoft Office proficiency

Que funções irão desempenhar

Responsibilities:

Nurture and support customer relationships via e-mail and live chat

Support and contribute to our CRM infrastructure

Participate in the planning of customer engagement initiatives

Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels

Monitor campaigns and promotions across all allocated customer touch points

Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion

Drive the training and on-boarding of new colleagues and help them reach the same great level as yourself

Coach and instruct the members of your team on how to handle their daily tasks and in becoming a self-going individual

Responsibility for customer contact analysis with the goal to set up processes and site self-help content aimed at reducing the need for customer interaction with support

Keep the Operations Manager informed of all changes, issues and potential concerns of customer accounts

Work with the Operations Manager to ensure that accurate customer information is maintained

Quais os benefícios oferecidos

to be discussed