Japanese Customer Service Team Lead (ref 8172)

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

One of our iGaming clients are looking for a Customer Service Team Lead to join their growing Japanese Customer Service team in their offices in Malta.

 

As a focal point of contact for our customers, your focus is to support and actively drive an amazing gaming experience for their customers and support your colleagues in achieving this. By pro-actively engaging with our customers, you will actively identify, support, solve and prevent poor customer experiences.

 

A great opportunity to develop your iGaming career with opportunities to grow.

 


Requirements:


Native Japanese speaker and fluent in English

1 year iGaming experience

Previous on-line customer service experience

Strong communication and interpersonal skills

Excellent written and verbal communication skills

Positive mindset and a can-do attitude with the willingness to learn and go the extra mile

Creative and forward-thinking

Microsoft Office proficiency

Que funções irão desempenhar

Responsibilities:


Nurture and support customer relationships via e-mail and live chat

Support and contribute to our CRM infrastructure

Participate in the planning of customer engagement initiatives

Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels

Monitor campaigns and promotions across all allocated customer touch points

Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion

Drive the training and on-boarding of new colleagues and help them reach the same great level as yourself

Coach and instruct the members of your team on how to handle their daily tasks and in becoming a self-going individual

Responsibility for customer contact analysis with the goal to set up processes and site self-help content aimed at reducing the need for customer interaction with support

Keep the Operations Manager informed of all changes, issues and potential concerns of customer accounts

Work with the Operations Manager to ensure that accurate customer information is maintained

 

Quais os benefícios oferecidos

to be discussed

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