O que procura nos candidatos
Customer Service Representative - Swedish
What we are looking for?
We are looking for a Customer Service Representative with strong customer orientation, who has excellent interpersonal and communication skills. You will have basic office skills, including Microsoft Word and Excel, and the ability to write, read and speak in both English and Japanese.
You will be able to think critically and draw from experience to make decisions, and solve problems independently and in a timely manner. You will be attentive when dealing with sensitive information, you will identify customers’ needs, and have the ability to organize and manage multiple priorities. You will be flexible and have the ability to quickly adjust to frequent process and information changes. You will be performance and customer oriented driven and a strong team player.
Que funções irão desempenhar
Main duties & responsibilities:
Answer and support customer facing communication in required languages, and translate emails, website information and any other matter, as requested.
Research solutions to customer issues.
Interact with various departments to resolve customer issues.
Use available tools and information resources to resolve problems.
Escalate unresolved problems in accordance with established procedures and protocols.
Administer client account management, including updating notes in accounts.
Research transaction discrepancies and take appropriate action.
Monitor customer activity, including assist in the identification of fraudulent activity or abuse.
Amend / adjust transactions in customer accounts, when necessary or instructed.
Maintain professionalism and adhere to company standards during all interactions.
Assist with special Customer Services projects.
Other tasks and duties, as assigned.
Quais os benefícios oferecidos
to be discussed