Italian Technical Support

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • 1182
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • 1182
  • Portalegre, Castelo Branco, Guarda, Madeira, Viseu, Viana do Castelo, Lisboa, Beja, Porto, Coimbra, Leiria, Évora, Setúbal, Santarém, Açores
  • Contact Centers, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

REQUIREMENTS:

  • Native Italian speaker
  • Fluent in English
  • Excellent written and verbal communication skills
  • Previous experience in a client-facing technical role for a product business
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Professional, courteous and committed to provide amazing customer support
  • Open-minded, positive and keen to learn
  • Great attitude, team player
  • Willing to work flexible hours
  • Keen to mentor and help train junior team members
  • College degree

Que funções irão desempenhar

Responsibilities:

  • Answer technical support requests via email and phone
  • Help guide customers through the setup process
  • Collaborate with the engineering team to solve more complex issues
  • Identify, document and follow up with engineers on product bugs and features
  • Update knowledge base and troubleshooting documentation for internal and customer use
  • Act as a liaison between engineering, customer success and sales on technical issues affecting our customers


Quais os benefícios oferecidos

    • Salary: 16.557.53€ * 14  month (1182€) or 12 month (1379.75€)
      • Includes meal allowance
      • Health insurance
      • Life insurance
      • Flex benefits
    • Working hours: Shifts: 06.00-14.00 and 14.00-22.00 Monday to Friday – Weekends are an option (extra payment) 

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