Italian Team Leader (m/f) Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Atendimento ao Cliente, Apoio ao Cliente, Gestao de Equipas

Região: Lisboa





Each sales team leader will be responsible for his / her team's success in delivering quality sales. Their principal role will be that of a coach and motivator to his / her team, a subject matter expert and a driver and implementer of initiatives to build the sales culture.


Our Offer


• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Young, dynamic and multicultural environment;

• Possibility to live in one of our apartments;* 

• Initial flight expenses refund;*

•Annually complementary return flight to your home country (within Europe);* 

• Free Portuguese language courses, sport activities and organized events.


*Only applicable to foreign candidates.


Responsibility


He / she will be required to take a proactive approach to the coaching and development of the agents' skills, and must spend at least 80% of their time in this activity. This time should be spent on a number of activities, all with the focus of selling, such as:


• Driving and embedding the right sales culture;

• Individual agent sales coaching;

• Team meetings, buzz sessions and briefings;

• Keeping the team informed of successes and progress;

• Rewards - individual and team; spot prizes;

• Identifying barriers to sales, and driving their managers and / or D&G to remove these barriers.



Your Profile


• Italian native speaker;

• Good level of English (B2 min);

• Experience in Contact Center environment; 

• Excellent written, verbal and customer service skills;

• Excellent organizational skills and detail-oriented approach to problem solving; 

• Understand departmental policies and procedures;

• Demonstrated proficiency in multi-tasking and prioritization;

• Able to adapt quickly to changes in workflow;

• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.


We are looking forward to receive your application.

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