Italian Team Leader - Greece

  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Grécia
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos



Requirements

• Degree in Management or training in team leading is a plus

• Experience in a call center environment preferred

• Experience in a leadership role within a chat team required

• Banking or financial industry experience

• Excellent PC skills, especially MS Excel

• Fluent in Italian language especially written and good command of English

• Organizational and time-management skills

• Decision-making skills

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to work 24/7 (which will include evening, night shifts and weekend support)

The Company offers:

• Competitive remuneration package

• Opportunities for international Career through our International Mobility program

• A challenging working environment

Que funções irão desempenhar

Responsibilities

• Create an inspiring team environment with an open communication culture

• Set clear team goals

• Delegate tasks and set deadlines

• Oversee day-to-day operation

• Motivate team members

• Discover training needs and provide coaching

• Listen to team members’ feedback and resolve any issues or conflicts

• Recognize high performance and reward accomplishments

• Respond to general queries from customers, clients and team members

• Develop action plans to optimize performance and drive continuous improvement

Quais os benefícios oferecidos

to be discussed

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