Italian Supervisor (m/f) Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!

Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Gestão, Atendimento ao Cliente, Gestao de Equipas

Região: Lisboa

Our client is an innovative medical device company dedicated to making the lives of people with diabetes easier. It seeks to expand the use of insulin pump therapy with its Omnipod® Insulin Management System among people with insulin-dependent diabetes. The Omnipod® System is a revolutionary and easy-to-use tubeless insulin pump that provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. The Delivery Systems business partners with global pharmaceutical and biotechnology companies to adapt the Omnipod® technology platform for the delivery of subcutaneous drugs across multiple therapeutic areas. Founded in 2000, our client is based in Billerica, Massachusetts.

The Supervisor is a Team Leader for a team of 10 Customer Service Representatives, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team, training and managing them on a day-to-day basis.

Our offer:

•Excellent work opportunity in a dynamic leading multinational company; 
•Possibility of cooperation with leaders in various industries;
•Stable work and career progression;
•Investment in training and personal development; 
•Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
•Health Insurance;
•Young, dynamic and multicultural environment;
•Possibility to live in one of our apartments;* 
•Initial flight expenses refund;*
•Annually complementary return flight to your home country (within Europe);* 
•Free Portuguese language courses, sport activities and organized events.

*Only applicable to foreign candidates.

Main Responsibilities:

•Ensuring the team’s development, monitoring and evaluation;
•Motivating the team;
•Managing the team daily, according to internal policies;
•Ensuring the accomplishment of the Key Performance Indicators;
•Developing action plans for continuous improvement;
•Provide individual coaching to team members on selling, internal communication and coordination, pipeline management and diabetes knowledge;
•Define, manage and implement enhancements to processes and systems to refine the operations; 
•Prepare daily, weekly, monthly and quarterly reports. Manage the quality program, conducting quality audits and calibration of quality scoring with leadership team;
•Participate in special projects and perform other duties as assigned.

Who are we looking for?

•Native Italian speakers (mandatory);
•Fluency in English (mandatory);
•3+ years of experience on Contact Center environment or costumer service (mandatory);
•Experience in managing teams (mandatory)
•Experience in a medical, health related, costumer lifestyle products or life science environment, ideally diabetes (preferred);
•Experience in sales field and Italian/Swiss/UK markets knowledge (preferred) 
•Dynamic and hands-on personality;
•Leadership skills;
•Ability to make decisions under high levels of stress;
•Great communication skills;
•Availability to work by shifts;
•Availability to travel to USA for 5 weeks (expected time).

We are looking forward to receive your application.

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