Italian Speaking Customer Support

  • Full-time
  • 6-10 vagas
  • Expira em 25 dias
  • Attractive
  • Full-time
  • 6-10 vagas
  • Expira em 25 dias
  • Attractive
  • Lisboa, Estrangeiro , Permite-se o tele-trabalho
  • Telecomunicacoes, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
  • Good communication skills, both verbal and oral.
  • Excellent native level written and spoken communication skills in the language of support.
  • Proactive attitude and strong team-spirit.
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism.
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case.
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday.

Que funções irão desempenhar

  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem.
  • Troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible.
  • Bugs, so that our client's engineering team to address them as a bunch.
  • Provide general and technical support to customers who use any of our client's paid products.
  • Escalate complex problems according to defined procedures.

Quais os benefícios oferecidos

  • Pleasant and inspiring working atmosphere.
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary & relocation allowance.

Outros aspectos a referir

  • *Relocation applicable only for international candidates joining us from abroad.

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