O que procura nos candidatos

ITALIAN BRANCH OPERATIONS SPECIALIST – MILAN - ITALY

Requirements:

Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)

Fluent in English and Italian (mandatory)

Valid Driver's license and confidence to drive a campervan (mandatory);

Degree in Tourism or Hospitality (plus)

Excellent organizational and multitasking abilities;

Outgoing and friendly with a gregarious personality and a natural talent for customer service;

Excellent communication and people skills;

Dynamic and proactive approach;

Availability for flexible schedules and hands-on approach to problems;

Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;

Responsible, organized and capacity for critical reflection.

Que funções irão desempenhar

Responsibilities:

Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;

Receive and deliver the campervans (check-ins and check-outs);

Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;

Maintain updated information on van availability, reservations and guest communications;

Verify and prepare vans after each booking;

Handle complaints and specific customers’ requests and troubleshoot emergencies;

Monitor stock and order depot supplies;

Receive and manage recurrent suppliers;

Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.

Quais os benefícios oferecidos

to be discussed