SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.
ITALIAN BRANCH OPERATIONS SPECIALIST – MILAN - ITALY
Requirements:
Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)
Fluent in English and Italian (mandatory)
Valid Driver's license and confidence to drive a campervan (mandatory);
Degree in Tourism or Hospitality (plus)
Excellent organizational and multitasking abilities;
Outgoing and friendly with a gregarious personality and a natural talent for customer service;
Excellent communication and people skills;
Dynamic and proactive approach;
Availability for flexible schedules and hands-on approach to problems;
Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
Responsible, organized and capacity for critical reflection.
Responsibilities:
Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;
Receive and deliver the campervans (check-ins and check-outs);
Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
Maintain updated information on van availability, reservations and guest communications;
Verify and prepare vans after each booking;
Handle complaints and specific customers’ requests and troubleshoot emergencies;
Monitor stock and order depot supplies;
Receive and manage recurrent suppliers;
Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.
to be discussed