Italian Quality Analyst (m/f) Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!

Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Atendimento ao Cliente

Região: Lisboa

The Quality Analyst will be a single point of contact in terms of Quality for its market working closely with the Client, the Trainer, the Supervisors and the other QA’s.

With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams results.

Our Offer

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Young, dynamic and multicultural environment;

• Possibility to live in one of our apartments;* 

• Initial flight expenses refund;*

• Annually complementary return flight to your home country (within Europe);* 

• Free Portuguese language courses, sport activities and organized events.


• Monitoring all contacts between agents and customers;

• Identifying and suggesting improvement opportunities; 

• Ensuring the success of preventive and corrective actions;

• Promoting actions to optimize the achievement of Key Performance Indicators.

Your Profile

• Native Italian speaker;

• Near to native / Native English speakers;

• Experience in Contact Center environment; 

• Excellent written, verbal and customer service skills;

• Excellent organizational skills and detail-oriented approach to problem solving; 

• Understand departmental policies and procedures;

• Demonstrated proficiency in multi-tasking and prioritization;

• Able to adapt quickly to changes in workflow;

• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

We are looking forward to receive your application.

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