Italian Customer Support Agent (M/F)

  • Full-time
  • 1-5 vagas
  • Expira em 7 dias
  • Salário Competitivo
  • Full-time
  • 1-5 vagas
  • Expira em 7 dias
  • Salário Competitivo
  • Porto
  • Contact Centers, Atendimento ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

- Superb written and oral communication skills in Italian (C2 level) and good understating in English (B1 level);
- Ability to work independently and in a team environment;
- Resilient and calm with an ability to assist customers and drive brand loyalty;
- Monday to Friday 9AM to 6PM shift;
- Good listening skills and extreme attention to detail;
- Proficiency with desktop computer system and internet skills;
- Prior customer service experience;
- Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.

Que funções irão desempenhar

- Handle and carefully respond to all customer inquiries by email, chat and phone;
- Follow up to customer inquiries by taking specific action in a timely manner;
- Engage with customers in a friendly and professional manner while actively listening to their concerns;
- Aim to resolve issues on the by phone call and be proactive;
- Work with other departments together, for example Sales and Marketing.

Quais os benefícios oferecidos

- Strong possibility of career progression;
- Family environment, small teams, regulated working hours;
- Initial and continuous training;
- Work contract – Full time position;
- Professional hardware: everyone can use a Mac;
- Opportunity to work in a multicultural environment.

Outros aspectos a referir

Location: Porto

*At the start of the project, the training will take place at home and afterwards will move on
to our Porto site (Boavista area). All the candidates require having fiber internet service and landline available at home*

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