Italian Customer Support Agent

  • Full-time
  • 1-5 vagas
  • Expira em 22 dias
  • Competitive Salary
  • Full-time
  • 1-5 vagas
  • Expira em 22 dias
  • Competitive Salary
  • Lisboa, Setúbal
  • Contact Centers, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

REQUIREMENTS

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or

B2B environment

Good communication skills, both verbal and oral

Excellent native level written and spoken communication skills in the language of support

Proactive attitude and strong team-spirit

Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an

operation is an ever-changing organism

Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard

Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case

Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M/ Monday to Sunday

Que funções irão desempenhar

RESPONSIBILITIES

You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem;

troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible

bugs, so that our client's engineering team to address them as a bunch

Provide general and technical support to customers who use any of our client's paid products

Escalate complex problems according to defined procedures

Quais os benefícios oferecidos

OUR OFFER

Pleasant and inspiring working atmosphere

Opportunity to be part of a rapidly expanding global organization with irreproachable reputation

Professional development and clear career path

Training & development opportunities

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