Italian Customer Service for Social Media (m/f) Lisbon

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Attractif salary
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Attractif salary
  • Lisboa
  • Contact Centers, Atendimento ao Cliente, Marketing Digital

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!


Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? 

Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users. 


Our Offer

•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments; 

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.



Responsibility

•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;

•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;

•  Provide pre and post-sales support for all self-service products;

•  Provide product and tool support to enhance clients’ experience; 

•  Identify trends and solve problems facing multiple SMB clients;

•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.

•  Provide vital product insights and feedback from our customers to engineering.


Your Profile

•  Native Italian Speaker;

•  Good knowledge of English (B2 level);

•  Familiarity with online advertising products and social media;

•  +1 year working in a customer service related role;

•  Excellent communication skills: verbal, written, listening skills;

•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;

•  Experienced in Call Center environment / Customer Support role;

•  Ability to multi-task and work under pressure.


We are looking forward to receive your application.

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