O que procura nos candidatos

Requirements:

- Fluency in written and spoken Italian and  English;

- Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond adequately to customer requests;

- Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations;

- Teamwork - Passion for teamwork;

- Planning & Organization - Ability to be multitasking to achieve personal and team goals;

- Communication - Excellent verbal and written communication;

- Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy;

- Problem-solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction;

- Being results-oriented - Demonstrate the ability to meet deadlines and meet and exceed objectives;

- Availability - Work in rotational shifts.

Desired Criteria:

- Experience in customer service in telephone or face-to-face, where you have had to build a relationship with customers;

- You are passionate;

- You have excellent oral and written communication skills;

- You want to deliver excellent customer service;

- You pay attention to detail;

- You are creative;

- You can work in a work environment with short delays and high volume.

Que funções irão desempenhar

Responsibilities:

- Establish an efficient, courteous and personalized contact with customers by phone, in Italian; 

- Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role;

- Being multitasking and adapting to a very dynamic environment;

- Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance;

- Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals;

- Establish and maintain effective collaboration with client’s partners;

- Be able to maintain a constructive state of mind even in difficult situations.

Quais os benefícios oferecidos

To be discussed