Italian Customer Service Advisor for Michael Kors (m/f)

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!

Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): A definir

Setor: Contact Centers

Função: Atendimento ao Cliente, Apoio ao Cliente, Vendas

Região: Lisboa

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 8.000 employees, from 82 nationalities, we are providing services in 29 languages for 64 markets.

Teleperformance Portugal was considered seven times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Our Client

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are to find in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Our Offer

•    International career in a multicultural environment;

•    Possibility of cooperation with leaders in various industries;

•    Intensive training and familiarization phase;

•    Private health insurance after 6 months of employment;

•    Accommodation in a room of a Teleperformance owned apartment;

•    Initial flight expenses refund;

•    Free annual flight to the homeland;

•    Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.


•    Handling customer inquiries with the highest degree of courtesy and professionalism;

•    Respond to queries related to products, store locations, services, general inquiries and policies; 

•    Providing fast, and effective communication via web based program(s); 

•    Assist customers with placing orders and identify opportunities to cross & up sell; 

•    Working with multiple mainframe, software, and web-based programs; 

•    Ability to adapt to changing demands of the work environment; 

•    Cross selling and up selling.

Your Profile

•    Native Level of Italian spoken and written (C1);

•    Good command of the English language, spoken and written (B2);

•    Previous experience in customer service environment required, call center experience preferred;

•    Educated to secondary school level (minimum);

•    Passion for fashion and trends. Capable of accessorizing and providing styling advice;

•    Demonstrate ability to handle and resolve complaints in accord with the Michael Kors experience;

•    A sound knowledge of email etiquette;

•    Ability to thrive in an Multi-channel contact center environment;

•    Excellent typing speed skills and good computer knowledge with the ability to quickly learn new software;   

•    High degree of accuracy with all work and exceptional attention to detail. Ability to multi-task and work well under pressure.

Join us! Be part of a multicultural environment.

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