Italian Customer Care Representative for Zalando (m/f) Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Atendimento ao Cliente, Marketing Digital

Região: Lisboa





We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to provide high-quality service and have conversations. 

Demonstrate enthusiasm, humor and positive energy, deliver an outstanding customer experience at every single opportunity. Assist end customers before, while and after purchase.


Zalando is one of Europe’s largest online-only retail companies. Clothes, accessories, sports items, shoes… From big name brands such as Guess, Timberland and Vero Moda to exclusive fashion labels like Apepazza and Latitude Femme, which are often hard to get, Zalando offers an extensive product selection, excellent customer service and an easy and secure online shopping experience. No catches – Just free delivery and free returns.


Our Offer

•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments;

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.


Responsibility

•  Address customer concerns, inquiries by interaction in a professional and friendly manner;

•  Provide Information regarding shipping and delivery;

•  Assist with questions to products on website;

•  Answer payment and invoice queries;

•  Help customers with returns, reclamations, vouchers and discount codes.


Your Profile

•  Fluent written and verbal communication skills in Italian;

•  English skills (B1 level);

•  Experience in telephone customer service / call center environment (preferred);

•  Excellent communication skills, interpersonal skills and team spirit;

•  Prepared to learn and take new information on board every day; 

•  Affinity for internet-based products and services;

•  Solution focused with eye for detail and quality;

•  Highly empathetic and customer centric mindset; 

•  Fun providing service and having conversations.



We are looking forward to receive your application.

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