Italian Customer Care Representative for Zalando (m/f) Lisbon

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Attractif salary
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Attractif salary
  • Lisboa
  • Contact Centers, Atendimento ao Cliente, Marketing Digital

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!


We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to provide high-quality service and have conversations. 

Demonstrate enthusiasm, humor and positive energy, deliver an outstanding customer experience at every single opportunity. Assist end customers before, while and after purchase.


Zalando is one of Europe’s largest online-only retail companies. Clothes, accessories, sports items, shoes… From big name brands such as Guess, Timberland and Vero Moda to exclusive fashion labels like Apepazza and Latitude Femme, which are often hard to get, Zalando offers an extensive product selection, excellent customer service and an easy and secure online shopping experience. No catches – Just free delivery and free returns.


Our Offer

•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments;

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.


Responsibility

•  Address customer concerns, inquiries by interaction in a professional and friendly manner;

•  Provide Information regarding shipping and delivery;

•  Assist with questions to products on website;

•  Answer payment and invoice queries;

•  Help customers with returns, reclamations, vouchers and discount codes.


Your Profile

•  Fluent written and verbal communication skills in Italian;

•  English skills (B1 level);

•  Experience in telephone customer service / call center environment (preferred);

•  Excellent communication skills, interpersonal skills and team spirit;

•  Prepared to learn and take new information on board every day; 

•  Affinity for internet-based products and services;

•  Solution focused with eye for detail and quality;

•  Highly empathetic and customer centric mindset; 

•  Fun providing service and having conversations.



We are looking forward to receive your application.

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