Italian Airline Reservations Advisor – Lisbon, Portugal

  • Full-time, Temporário
  • 1-5 vagas
  • Expira em 26 dias
  • a definir
  • Full-time, Temporário
  • 1-5 vagas
  • Expira em 26 dias
  • a definir
  • Lisboa
  • Turismo, Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

Webhelp Portugal

Through evolution and acquisition, today Webhelp is a 35,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

O que procura nos candidatos

We are hiring!

As an Italian Airline Reservations Advisor, you will empower your valuable technical skills while gaining a privileged view and know-how about one of the most distinguished airline companies in the world.

Don't miss out on this chance to boost your international career in the aviation world! 


We are looking for

  • Native or Proficient Italian and fluent English (minimum level B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience with GDS tools like Amadeus, Galileo or Sabre is preferential
  • Previous experience in Customer Service or a tourism/travel representative is a plus
  • Availability to work in rotating shifts
  • For non-EU residents, it is mandatory to have a valid work permit.

Que funções irão desempenhar

Your future project

As an Italian Airline Reservations Advisor, you will:

  • Booking management (altering, canceling or creating new reservations) 
  • Assist clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations) 
  • Have a unique opportunity to start working in the aviation world where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

Quais os benefícios oferecidos

We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.


Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more! 
  • We promote inter-company mobility to work at any of our sites around the world. 
  • New and modern office located where the action is: Lisbon- Portugal.


Ready to take up the challenge?

Join our team and show off your talent!

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