Italian Advisor – Online Hotel Reservations - WFH based in Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 21 dias
  • Salário competitivo
  • Full-time
  • 1-5 vagas
  • Expira em 21 dias
  • Salário competitivo
  • Lisboa , Permite-se o tele-trabalho
  • Turismo, Apoio ao Cliente

Webhelp Portugal

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries. With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Oeiras, and Braga and a workforce of more than 2,000 Webhelpians, each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

O que procura nos candidatos

We are looking for:

Native or Proficient in Italian (level C2)

Fluency in English (C1)

Excellent communication skills coupled with empathy and team spirit

Good writing skills are mandatory

Previous experience in Customer Service or as a tourism representative is a plus

For non-EU residents, it is mandatory to have a valid work permit


Que funções irão desempenhar

As a Customer Advisor, you will:

Assist customers with their last-minute bookings mainly through chat.

Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia.

Proudly provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.

Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.


Quais os benefícios oferecidos

We offer you:

Competitive wages (14 monthly payments per year)

Meal allowance paid in voucher card (net)

Performance bonus

Health insurance with a dental plan (after 6 months contract)

Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program 

Relocation package - shared accommodation and flight reimbursement

Possibility to Work from Home temporarily based in Lisbon*



Life at our company: 

Work with a diverse environment with people from over 58 nationalities

Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!

We promote inter-company mobility to work at any of our sites around the world

New and modern offices in Lisbon, Oriente, Portugal.


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