IT Support Specialist

Expira em: 8 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Suporte IT

Região: Malta

The primary responsibilities of the IT Support Specialist are to;

  • Provide first level contact and convey resolutions to employee issues, by administering our ticketing system, providing feedback and resolution of issues;
  • Installing, configuring, and maintaining computer hardware, operating systems and applications, possibly using automated tools for mass deployment;
  • Support of new applications, both desktop and server based;
  • Escalate unresolved queries to the next level of support (internal and external interaction);
  • Support Employees to ensure proper use and function of apps and hardware;
  • Updating our Internal news-feed portal with announcements;
  • Document policies, procedures and technical guides on our online knowledge management portal;
  • Basic troubleshooting of network connectivity;
  • Providing remote assistance and support, over the phone or by using tools such as team-viewer;
  • Maintaining an updated inventory for IT Assets;
  • Ability to work on-call for critical issues as required;
  • Working on company-wide projects, as designated by the IT Team;
  • Preserve and grow knowledge of help-desk procedures, products and services.

Qualifications/Technical Requirements:

  • Hold Degree in BSC Information Technology, and ideally Microsoft MCITP;
  • Have at least 3 years’ experience working with Windows Servers and Microsoft Active Directory services (Group Policies, Users and Groups, Forests and Trusts, Domain Controllers), File services and user management profiling;
  • Expertise in cloud services, including Google G Suite experience and Office 365;
  • Expertise in Smartphones (Android, iOS, Microsoft) application support and setup, troubleshooting, setting up of applications;
  • Experience in mass deployment for software automation and imaging (using tools such as Acronis and PDQ);
  • Experience with Windows OS, and Anti-Virus security tools;
  • Experience with Virtualization and backup solutions;
  • Experience with monitoring tools, Internet and WAN connectivity considered a plus;
  • Experience configuring and maintaining cloud based PBX, telephone systems and handsets considered a plus;
  • Website and/or Content management and Windows Scripting experience will be considered a plus.   

Other required skills:

  • A self-driven individual, with the ability to be creative with solutions and suggestions for continuous improvement to add value to the IT function;
  • A Helpful and supportive customer-centric approach, with a ‘can do’ attitude; 
  • Previous experience in a corporate or financial services environment is highly desirable;
  • Fluent English language skills required;

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