IT Network Engineer

Expira em: 15 dias

Mercedes-Benz

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year.



Nº de Vagas: 1-5 vagas

Tipo: Full-time

Salário(por ano): .

Setor: Automóvel

Função: Developer TI, Tecnicos Especializados, Engenharia Informatica

Região: Países Baixos






The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.

Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go. Do you want to become a part of our international team and help us setup and operate the global Platform?


 “We are looking for you as our new IT Network Engineer to help us make this transition a reality”.



Job Requirements:

As our IT Network Engineer you will be a part of an international team. In cooperation with this incredible team you will share the responsibility for all IT Connectivity and Network related tasks. Together you will face challenges such as:

  • Maintaining the global infrastructure network in a pro-active manner.
  • Operate and maintain three regional redundant datacenters covering US, EMEA and APAC.
  • Ensuring continues improvements in all aspects of life-cycle management.
  • Investigating and resolving 2nd and 3rd level incidents; activities in the area of incident, problem, change and configuration management.
  • Establishment of reporting and dashboards for real time and historical analyses. 
  • Supporting users in 54 countries around the globe and around the clock (>1.500 end users).
  • Supporting the Lead Service Architects in defining new solutions design.
  • Providing project support for expansion of our Contact center (capacity and expansion requirements for new countries).
  • Maintain and establish vendor relationships with service providers and IT integrators. 
  • Annual execution and reporting of disaster recovery concepts.


Profile Must have’s:

  • CCNP Routing and Switching certified or equivalent knowledge; 
  • Experience with setting up IT Service operations; 
  • Practical experience with Network security and services:
    • Checkpoint;
    • Citrix Netscaler;
    • Juniper,
    • QoS, and Voice over IP. 
  • Experience with datacenter network technologies:
    • Cisco Nexus, 
    • VMware NSX.
  • Excellent verbal and written communication skills in English (second European language is a plus);
  • You need to be:
    • Able to translate the customer issues into IT solutions; 
    • Customer oriented; 
    • A great team mate,
    • Stress resilient.


Profile Nice to have’s

  • The following network protocols: 
    • Border Gateway Protocol;
    • Cisco Overlay Transport Protocol,
    • VXLAN.
  • Analytical, being able to think in solutions; 
  • Vocational or Bachelor degree or relevant work experience;
  • Willingness to participate in on-call/on-duty shift;
  • You are someone who sees challenges where other people see problems,
  • You need to be self-managerial and willing to go for the extra mile.


Compensation

  • We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
    • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
    • Result oriented bonuses;
    • Competitive performance based salary growth;
    • Holiday allowance: 8% of annual salary;
    • 200 vacation hours (based on full time employment);
    • Pension plan;
    • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs,
    • Employee Car Program: discount on new or used Daimler brand cars.


Please upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.





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