Inside Sales / Customer Success

  • Full-time
  • 1-5 vagas
  • Expira em 11 dias
  • A definir
  • Full-time
  • 1-5 vagas
  • Expira em 11 dias
  • A definir
  • Lisboa, Estrangeiro
  • Software / Hardware, Comercial / Vendas

Nonius

16 anos de experiência em tecnologia em hotelaria A Nonius oferece o mais completo portfólio de soluções tecnológicas para criar uma Jornada Digital Contactless para os Hóspedes. Todas as soluções são desenvolvidas internamente, tornando as ofertas altamente integradas e competitivas. Estamos presentes em mais de 330.000 quartos de hotel em todo o mundo – em hotéis das redes internacionais mais renomadas e em vários dos hotéis independentes mais emblemáticos e reconhecidos. Também levamos tecnologia de hospitalidade para outros mercados, como Outdoor, Apartamentos, Residências Compartilhadas, Áreas de Saúde, Marítimo e outras instalações de Esporte e Lazer.

O que procura nos candidatos

We are looking for a Customer Success Trainee to be part of our GuestU team, Nonius’s Business Unit dedicated to Mobile Apps for Hotels. It’s a great opportunity to actively engage with our clients in the hotel industry to support them, helping them reach their goals and broaden/deepen our relationship with them. 


What we require from you

  • Degree in Sales, Business, Social Sciences, Marketing, or similar;
  • Experience with customer service;
  • Fluent in portuguese and english (spoken and written);
  • Excited about immersing yourself in the world of technology,  customer success and sales operations;
  • Ability to work under pressure to achieve goals in a reactive environment;
  • Empathy towards helping customers and ability to manage the customer expectations; 
  • Creative, resourceful, detail-oriented and highly organized. 

Que funções irão desempenhar

Inside sales:

  • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails;
  • Understanding customer needs and requirements;
  • Organize customer demos;
  • Explore new opportunities to upsell and/or cross-sell to the customers;
  • Routing qualified opportunities to the appropriate sales executives for further development and closure;
  • Response to commercial leads;
  • Submission of proposals.

Customer Success:

  • Daily communication and relationship with customers to engage and guide them;
  • Analyze performance data systems and send information to customers;
  • Monitoring of customer’s contracts renewal;
  • Ensure the continued success of the Nonius products on the client;
  • Ensure customer satisfaction; 
  • Answering calls and reply to email in relation to the product support.

Quais os benefícios oferecidos

What we offer

  • An exciting role on an established company that has been growing sustainable year on year;
  • Great working environment and to be part of a young and vibrant that works closely with the clients; 
  • Great Office environment with fully equipped, fully prepared to keep social distancing,  staff kitchen, free beverages (coffee, tea, …).

Outras oportunidades de emprego - Nonius