O que procura nos candidatos

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent native level written and spoken communication skills in the language of support
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M Monday to Sunday

Que funções irão desempenhar

You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem;

troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible

bugs, so that our client's engineering team to address them as a bunch

Provide general and technical support to customers who use any of our client's paid products

Escalate complex problems according to defined procedures

Quais os benefícios oferecidos

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*